Shopping online is meant to be easy and stress-free. You can see way more items than you can in a store, and you don't have to have a high pressure salesman follow you around while you shop. But when you have questions, we're always here to help, 24 hours a day by email or live chat.

The quickest way to get help is by emailing us at sales@jewelryfresh.com

You'll get an answer within 2-3 hours during our normal business hours. To contact us via mail, our address is as follows:

DWT International Inc.
DBA JewelryFresh.com
16107 Kensington Dr Ste 280
Sugar Land TX 77479


Get a quick answer to common questions below...
Order Status
• Has my order shipped?
• How do I track my order?
• An item is missing from my shipment.
• When will my backorder arrive?
My Order
• How do I return or exchange my product?
• How much is my shipping?
• How do I return my product?
• What is your return policy?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?


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